Shipping policy
Last updated: 10 September 2026
Free worldwide shipping on every order
The price you see is the price you pay. We do not charge shipping, and there is no minimum order.
Where we ship
United States, United Kingdom, the European Union, Australia, Canada, New Zealand, Norway and Switzerland. If your country is not offered at checkout, we don't ship there yet.
How long it takes
| Destination | Processing | Estimated delivery after dispatch |
|---|---|---|
| All destinations we ship to | 1 to 2 business days | 5 to 15 business days |
These are estimates, not guarantees. Customs checks, weather and peak season (November and December) can add a few days. If you need the kit for a specific date, order at least three weeks ahead.
Where it ships from
First Prints is a small keepsake brand run from Spain. Kits are packed and dispatched by our fulfilment partner in Asia and travel directly to you. This is why delivery takes longer than a domestic order, and also why we can include shipping in the price.
Tracking
You receive a tracking link by email as soon as your kit is dispatched. Tracking can take 2 to 4 days to show its first update after dispatch; that is normal. If it has not updated for 10 days, email us.
Duties and taxes
European Union and United Kingdom: prices include VAT. You will not be asked to pay anything on delivery.
Everywhere else: some countries apply import duties to parcels arriving from abroad. In the great majority of cases nothing is requested on delivery. If a carrier does ask you for a duty or customs handling fee, keep the receipt and email it to us: we refund it in full, so the price you paid at checkout stays the price you pay.
Gift wrapping and packaging
Every kit ships gift-wrapped, with no price tag or invoice inside the parcel. If you are sending it as a gift, enter the recipient's address at checkout and your own email so the tracking comes to you.
Address changes
Email us as soon as possible if you need to change the address. We can change it until the order is dispatched, usually within a few hours of purchase. After dispatch, changes are not possible.
Failed or refused delivery
If a parcel cannot be delivered because nobody was available and it was not collected from the pickup point, or because it was refused, it is returned to sender. We will offer to reship it once it comes back and may ask you to cover the second shipment.
Questions
firstprints.shop@outlook.com. We reply within one business day, Monday to Friday, Spanish time.